Terms and conditions

Tamil Services Online Store

Welcome to Tamil Services Online Store. By using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. Orders

All orders are subject to product availability.
Once an order has been placed, we will make every reasonable effort to process and deliver it as requested.
We reserve the right to contact you if there is an issue with your order, including product availability, pricing, or delivery.

2. Product Availability & Substitutions

We aim to keep all products displayed on our website available for customers. However, some products may occasionally be out of stock or unavailable when your order is being prepared.

If an item you have ordered is unavailable, we may offer you a similar or comparable product as a substitute.
Where possible, the substitute item will be of a similar type, size, quality, and value.
We will not substitute an item without your agreement where the substitution would materially change the product or price, unless you have specifically agreed to substitutions when placing your order.
If no suitable substitute is available, the unavailable item may be removed from your order and the applicable amount refunded.

3. Prices

All prices shown on the website are subject to change without notice.
We make every effort to ensure that product descriptions and prices are accurate.
If an obvious pricing error occurs, we may contact you before processing the order.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, weights, sizes, and packaging information are accurate. However, packaging and product appearance may occasionally differ from images shown on the website.

For food products, customers should always check the product packaging and label for the most up-to-date ingredients, allergens, nutritional information, and use-by/best-before dates.

5. Delivery

We will deliver orders to the address provided at checkout.
Delivery times are estimates and may vary due to circumstances outside our control.
Customers are responsible for providing a correct and accessible delivery address.
We cannot be held responsible for delays caused by circumstances beyond our reasonable control.

6. Payment

Payment must be completed using the payment methods available on our website. Orders may not be processed until payment has been successfully received.

7. Cancellations, Returns & Refunds

If you wish to cancel or amend an order, please contact us as soon as possible. We will try to accommodate your request if the order has not yet been processed or dispatched.

For perishable or fresh food products, returns may be subject to additional restrictions. Nothing in these Terms & Conditions affects your statutory rights under applicable UK consumer law.

8. Damaged or Incorrect Items

If you receive an item that is damaged, incorrect, or significantly different from what you ordered, please contact us as soon as possible with details of the issue. We will review the matter and, where appropriate, arrange a replacement, refund, or other suitable remedy.

9. Website Use

You agree to use our website lawfully and not to misuse, disrupt, or attempt to gain unauthorised access to any part of the website.

10. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page and will apply from the date they are published.

11. Contact Us

If you have any questions about these Terms & Conditions, your order, substitutions, returns, or delivery, please contact Tamil Services Online Store through our Contact page.

Last updated: September 2026